What to do before contacting us
Before contacting us, it is important to see if you can resolve the issue yourself. This might mean following the complaints process within the organisation that you are dissatisfied with, or meeting with someone in the organisation to talk about the problem to see how it can be fixed.
If you feel you are not able to do this, you can still contact us for advice and guidance.
To make a complaint about a Government of Jersey Department or Service, for example Education, Children’s Services or Health and Community Services, please use the link below to access the central Government complaints process.
Making a complaint about the Government of Jersey Department or Service.
If your complaint or concern is not about a Government of Jersey department or service, please check the website of the organisation you want to complain about, or ask them for their complaints process and policy.
There are a range of organsiations in Jersey who may also be able to help you with your concerns. Please see our ‘Where can I find advice and support?’ page to find out more.
Childline: 0800 1111
Childline is a free, private and confidential service where you (as a child or young person) can talk about anything. Whatever your worry, whenever you need help, Childline is available for you, online, on the phone, anytime.
Calls from Jersey may be chargeable from mobiles and the number will appear on your mobile bill. To call Childline free from Jersey, try using a landline or phone box.
You can find out how to contact Childline online by visiting their website here.
Childline is available:
24 hours a day, 7 days a week
MASH: 01534 519000
If you have a concern about a child in Jersey, please contact the Multi-Agency Safeguarding Hub (MASH).
You can also email MASH at enquiries-MASH@gov.je.
MASH working hours are 8:30am- 5pm Monday to Thursday; and 8:30am- 4:30pm on Friday.
An out-of-hours service will operate at other times: the duty social worker can be reached by contacting either the Police on 612612, or via the Hospital Switchboard on 442000.