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We are really serious about providing a high-quality service to everyone we work with, especially to children, young people and their parents or carers.

But we do recognise that, despite our best efforts, there may be times when we get things wrong or we make mistakes. We always want to hear from you if you feel that we have made a mistake or not done something to the best of our ability. 

If you do want to contact us for this reason, just take a look at the form below, which explains exactly how to do it in clear, easy steps. 


How to make a complaint