We are really serious about providing a high-quality service to everyone we work with, especially to children, young people and their parents or carers.
But we do recognise that, despite our best efforts, there may be times when we get things wrong or we make mistakes. We always want to hear from you if you feel that we have made a mistake or not done something to the best of our ability.
If you do want to contact us for this reason, just take a look at the form below, which explains exactly how to do it in clear, easy steps.
How to make a complaint
Childline: 0800 1111
Childline is a free, private and confidential service where you (as a child or young person) can talk about anything. Whatever your worry, whenever you need help, Childline is available for you, online, on the phone, anytime.
Calls from Jersey may be chargeable from mobiles and the number will appear on your mobile bill. To call Childline free from Jersey, try using a landline or phone box.
You can find out how to contact Childline online by visiting their website here.
Childline is available:
24 hours a day, 7 days a week
Children and Families Hub: 01534 519000
If you have a concern about a child in Jersey, please contact the Children and Families Hub.
You can also email the Hub at firstname.lastname@example.org
The Children and Families Hub working hours are 8:30am-5pm Monday to Thursday; and 8:30am-4:30pm on Friday.
An out-of-hours service will operate at other times: the duty social worker can be reached by calling the Hub (01534 519000) and selecting option 4 or via the Hospital Switchboard on 442000.
The Children and Families Hub also offers support, advice and information for families.