The Office of the Children’s Commissioner is committed to providing a high-quality service to everyone we work with, especially to children, young people and their parents or carers.
However, we recognise that despite our best efforts, there may be times where we get things wrong or we make mistakes. We always want to hear from you if you feel that we have made a mistake or not done something to the best of our ability. This feedback helps us to look at where our service or our procedures could be improved.
The document below sets out how complaints about the Office of the Children’s Commissioner for Jersey can be made, and who will deal with them.
Childline: 0800 1111
Childline is a free, private and confidential service where you (as a child or young person) can talk about anything. Whatever your worry, whenever you need help, Childline is available for you, online, on the phone, anytime.
Calls from Jersey may be chargeable from mobiles and the number will appear on your mobile bill. To call Childline free from Jersey, try using a landline or phone box.
You can find out how to contact Childline online by visiting their website here.
Childline is available:
24 hours a day, 7 days a week
MASH: 01534 519000
If you have a concern about a child in Jersey, please contact the Multi-Agency Safeguarding Hub (MASH).
You can also email MASH at enquiries-MASH@gov.je.
MASH working hours are 8:30am- 5pm Monday to Thursday; and 8:30am- 4:30pm on Friday.
An out-of-hours service will operate at other times: the duty social worker can be reached by contacting either the Police on 612612, or via the Hospital Switchboard on 442000.