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The Office of the Children’s Commissioner is committed to providing a high-quality service to everyone we work with, especially to children, young people and their parents or carers.

However, we recognise that despite our best efforts, there may be times where we get things wrong or we make mistakes. We always want to hear from you if you feel that we have made a mistake or not done something to the best of our ability. This feedback helps us to look at where our service or our procedures could be improved.

The document below sets out how complaints about the Office of the Children’s Commissioner for Jersey can be made, and who will deal with them.

Complaints Policy