If you are a child or young person and feel that you are not getting the help and services that you need or believe you are entitled to, you can talk to us. Click on the boxes below to find out more about what we do, more about what you can do, and for other questions you may have.
How we can help
If you are a child or young person and feel that you are not getting the help and services that you need or believe you are entitled too, you can talk to us.
What to do before contacting us
Here’s some advice on what to do before contacting us, so that we can be as effective as possible in supporting you.
What’s the best way to contact us to raise a concern?
The best way to raise a concern, with the office, is to use our form.
Where can I find advice and support?
There is a range of organisations in Jersey that may also be able to offer advice and support.
Information form for raising a concern with our office
Click here to see the type of information we request when you raise a concern with our office.
Childline: 0800 1111
Childline is a free, private and confidential service where you (as a child or young person) can talk about anything. Whatever your worry, whenever you need help, Childline is available for you, online, on the phone, anytime.
Calls from Jersey may be chargeable from mobiles and the number will appear on your mobile bill. To call Childline free from Jersey, try using a landline or phone box.
You can find out how to contact Childline online by visiting their website here.
Childline is available:
24 hours a day, 7 days a week
Children and Families Hub: 01534 519000
If you have a concern about a child in Jersey, please contact the Children and Families Hub.
You can also email the Hub at firstname.lastname@example.org
The Children and Families Hub working hours are 8:30am-5pm Monday to Thursday; and 8:30am-4:30pm on Friday.
An out-of-hours service will operate at other times: the duty social worker can be reached by calling the Hub (01534 519000) and selecting option 4 or via the Hospital Switchboard on 442000.
The Children and Families Hub also offers support, advice and information for families.