How we can help
If you are a child or young person and feel that you are not getting the help and services that you need or believe you are entitled to, you can talk to us.
What we can do:
We offer advice and support on how to make a complaint. We can also direct you to other services for assistance and sometimes advocate or support you in resolving an issue.
In certain circumstances we may formally investigate or engage in legal proceedings relating to an issue. We will only do this if we believe an issue is incapable of being resolved through another route and if the issue is one which would affect all children or certain groups of children.
What we can’t do:
It is important to note that we are not a counselling service or an emergency service.
The law also restricts what we can do, for example:
- We can’t give you legal advice
- We can’t investigate anything concerning the decision-making of a court or tribunal
- We can’t investigate anything before a court or tribunal.
How we handle your personal data
Click below to find out more about how we handle your personal information.
Human rights information and advice
- How we can help
- Who we can help
- What to do before contacting us
- What’s the best way to contact us to raise a concern?
- Where can I find advice and support?
- Information form for raising a concern with the Office
- Students asked to isolate as a result of COVID-19
Childline: 0800 1111
Childline is a free, private and confidential service where you (as a child or young person) can talk about anything. Whatever your worry, whenever you need help, Childline is available for you, online, on the phone, anytime.
Calls from Jersey may be chargeable from mobiles and the number will appear on your mobile bill. To call Childline free from Jersey, try using a landline or phone box.
You can find out how to contact Childline online by visiting their website here.
Childline is available:
24 hours a day, 7 days a week
Children and Families Hub: 01534 519000
If you have a concern about a child in Jersey, please contact the Children and Families Hub.
You can also email the Hub at firstname.lastname@example.org
The Children and Families Hub working hours are 8:30am-5pm Monday to Thursday; and 8:30am-4:30pm on Friday.
An out-of-hours service will operate at other times: the duty social worker can be reached by calling the Hub (01534 519000) and selecting option 4 or via the Hospital Switchboard on 442000.
The Children and Families Hub also offers support, advice and information for families.