I believe that my child's rights have not been upheld
If you feel that your child's rights have not been upheld by a service, it is important to try to resolve the issue directly with the organisation. This may mean meeting with someone in the organisation to talk about the problem and see how it can be fixed. If a successful outcome is not achieved informally, the next step is to follow the organisation's complaint process.
Most organisations have complaint forms on their websites to help you to make a complaint. You should also ask about the organisations child friendly complaint process, should a young person want to raise a complaint themselves.
To find a form on a website, look for the words or search for feedback, comments or contact us.
Making a Complaint
How can I make a complaint about a Government of Jersey Department?
To make a complaint about a Government of Jersey Department or Service, for example:
- Children’s Services
- Health and Community Services
Please use the link below to access the central Government complaints process.
How can I make a complaint about the Jersey or Honorary Police?
States of Jersey Police
There are several ways to make a complaint about the Jersey Police service detailed at the link below:
Jersey Police Complaints Authority
The Jersey Police Complaints Authority is also an independent organisation set up by the States of Jersey under the Police (Complaints and Discipline) (Jersey) Law 1999 and their contact details are below:
If you would like to make a complaint about an honorary police officer, you must write directly to the Connétable of the parish where the honorary police officer operates. The details of these parishes are available at the link below:
How can I make a complaint to the Jersey Court System
To make a complaint to about part of the Jersey Court System, please find information at the link below:
If your complaint or concern is not about a Government of Jersey department or service, please check the website of the organisation you want to complain about, or ask them for their complaints process and policy.
If you feel you are not able to do this, you can still contact us for advice and guidance.
Childline: 0800 1111
Childline is a free, private and confidential service where you (as a child or young person) can talk about anything. Whatever your worry, whenever you need help, Childline is available for you, online, on the phone, anytime.
Calls from Jersey may be chargeable from mobiles and the number will appear on your mobile bill. To call Childline free from Jersey, try using a landline or phone box.
You can find out how to contact Childline online by visiting their website here.
Childline is available:
24 hours a day, 7 days a week
Children and Families Hub: 01534 519000
If you have a concern about a child in Jersey, please contact the Children and Families Hub.
You can also email the Hub at email@example.com
The Children and Families Hub working hours are 8:30am-5pm Monday to Thursday; and 8:30am-4:30pm on Friday.
An out-of-hours service will operate at other times: the duty social worker can be reached by calling the Hub (01534 519000) and selecting option 4 or via the Hospital Switchboard on 442000.
The Children and Families Hub also offers support, advice and information for families.