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I believe that my child's rights have not been upheld

If you feel that your child's rights have not been upheld by a service, it is important to try to resolve the issue directly with the organisation. This may mean meeting with someone in the organisation to talk about the problem and see how it can be fixed. If a successful outcome is not achieved informally, the next step is to follow the organisation's complaint process.

Most organisations have complaint forms on their websites to help you to make a complaint. You should also ask about the organisations child friendly complaint process, should a young person want to raise a complaint themselves. 

To find a form on a website, look for the words or search for feedback, comments or contact us. 

Making a Complaint

How can I make a complaint about a Government of Jersey Department?

To make a complaint about a Government of Jersey Department or Service, for example:

  • Children’s Services
  • Education
  • Health and Community Services

                    

Please use the link below to access the central Government complaints process.

Making a complaint about the Government of Jersey Department or Service.

                

How can I make a complaint about the Jersey or Honorary Police?

States of Jersey Police 

There are several ways to make a complaint about the Jersey Police service detailed at the link below: 

States of Jersey Police - Customer service 

Jersey Police Complaints Authority

The Jersey Police Complaints Authority is also an independent organisation set up by the States of Jersey under the Police (Complaints and Discipline) (Jersey) Law 1999 and their contact details are below:

(01534) 877555

admin@jpca.je

Honorary Police

If you would like to make a complaint about an honorary police officer, you must write directly to the Connétable of the parish where the honorary police officer operates. The details of these parishes are available at the link below: 

My Parish Online website​

How can I make a complaint to the Jersey Court System

To make a complaint to about part of the Jersey Court System, please find information at the link below:

How to make a complaint to the Jersey Court Service (gov.je)

If your complaint or concern is not about a Government of Jersey department or service, please check the website of the organisation you want to complain about, or ask them for their complaints process and policy.


If you feel you are not able to do this, you can still contact us for advice and guidance.