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If you feel that your children's rights have not been upheld, you must raise this directly with the service that is involved as a starting point.

Please find more detailed information about how to make a formal complaint to a particular Government organisation here.

If you have raised your concern with the organisation in question, please ensure that you have escalated your complaint using the organisations' complaint process and have received a decision or reply. If you still believe there to be a children's human rights issue once you have followed the full complaints process, please complete the following form to share with our office.

Before filling in the following form, please click below to find out more about how we handle your personal data and information.

Why did you contact the Office of the Children’s Commissioner? *

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What outcome did you hope the Office of the Children’s Commissioner could achieve? *

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Were we able to resolve your issue? *

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Would you come back to the Advice and Support Team again with a Children’s Rights issue? *

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Please tell us what worked well with our service. *

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Please tell us how we can get better. *

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Treating everybody with dignity and respect is important to our team; please tell us how we made you feel. *

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Human Rights Info and Advice

Child Welfare

Childline: 0800 1111

Childline is a free, private and confidential service where you (as a child or young person) can talk about anything. Whatever your worry, whenever you need help, Childline is available for you, online, on the phone, anytime.

You can find out how to contact Childline online by visiting their website here.

Childline is available:

24 hours a day, 7 days a week

Children and Families Hub: 01534 519000

If you have a concern about a child in Jersey, please contact the Children and Families Hub.

You can also email the Hub at childrenandfamilieshub@gov.je

The Children and Families Hub working hours are 8:30am-5pm Monday to Thursday; and 8:30am-4:30pm on Friday.

An out-of-hours service will operate at other times: the duty social worker can be reached by calling the Hub (01534 519000) and selecting option 4 or via the Hospital Switchboard on 442000.

The Children and Families Hub also offers support, advice and information for families.

Request Advice

Request Advice

Human Rights Info and Advice

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Child Welfare

Childline: 0800 1111

Children and Families Hub: 01534 519000

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